FREQUENTLY ASKED QUESTIONS

Why choose OASIS-TIME?

OASIS-TIME Beauty & Holistic Academy are leaders in fast-track, accredited beauty, massage and holistic courses.  Our courses lead to accredited diplomas which means you can obtain insurance to practice professionally - plus feel confident when treating your clients.

Your tutors have a wealth of experience in running their own businesses and can pass on useful information about how to find and keep your clients.

We have a centre near St Albans which is easy to access from the M25 and other centres in the south in Berkshire, Hampshire and Wiltshire. We shall be finding new venues for you in the months to come.

Your tuition does not end when you receive your diploma, your tutors are happy and delighted to continue to help in the future.

OASIS-TIME terms and conditions are given at the foot of this page.

Questions ....

We often find that students have questions about the courses so we have complied a list of the most popular ones below. But please do not hesitate to get in touch!

How many students are on the course?
We keep course numbers small to ensure personal attention - usually no more than 4-6 students.

How long is the course?
The full day courses run from 10am to 5pm.
The half day or evening courses usually run 10am to 2pm, 2pm to 6pm and 6pm to 9.30pm - your tutor will advise you.

What qualifications do the tutors have?
All tutors are professionally qualified teachers, plus holding qualifications in all the subjects they teach. One of our tutors is also a qualified and experienced Assessor.

Do your tutors have experience as therapists?
All tutors have set up their own businesses or worked in the industry as practicing therapists.

Why are your courses different from a local college course?
OASIS-TIME offers fast-track, fully accredited courses and because the number of students is kept low, this enables you to learn a great deal of information in a very short period of time. College courses often have large numbers of students which means that you wait a long time for the tutor to get round to you, meaning that you need to attend for a lot longer to get through the required syllabus. Colleges also offer NVQ which require lots more practical work and assessments.

I have no experience of therapy - will I be able to do the course?
Our courses are designed to be suitable for all - your tutor will assess the knowledge of each student on the course and tailor the course to ensure that all levels are catered for.

Is there an exam at the end of the course?
There is no exam for most of our courses but you are assessed during the day by your tutor and there may be short informal tests on various items covered on the course. The full body massage course (to be introduced soon) will require successful completion of an Anatomy & Physiology paper.

Can I get another copy of my diploma - I have lost/damaged the original?
You should keep your Diploma safe as OASIS-TIME will make a charge for issuing a replacement. If you really need another, you should send the damaged copy back, or a note stating it has been lost, plus the title of the course and the date of attending, together with payment of £10 administration and postage and packing fee.

Are case studies required?
Case studies are not required for our courses (except Thermo-Auricular Therapy), but we recommend that you practice as much as possible and obtain lots of feedback, before working on paying clients.

How can I learn all I need to know in a day?
We teach in very small groups on a very intensive basis. Most of the day is practical work on a one-to-one basis, so your tutor can advise you at every stage. We also recommend that you practice as much as possible when you get home (as well as studying your manual) so that you feel very confident before working on paying clients.

Do I have to wear a uniform on the course?
If you have a uniform then please wear it, if not, then wear comfortable clothes - not fashion clothing!  Please note that flat covered shoes are to be worn. Flip flops, mules, high heels, platform soles/wedges, or socks are NOT permitted for safety reasons. Clogs and crocs are OK.

What do I have to bring with me?
You will be sent detailed course joining instructions which will tell you what you need to bring with you - please study them and ensure that you bring what you need. Do not forget your spectacles!

I am disabled or have learning difficulties can I still attend?
Please discuss your needs and requirements personally with the Principal and we will make every effort possible to accommodate you.

I do not speak English - can I still attend?
Students who do not speak or read English are welcome on the courses but they must bring along a fluent translator (at their own expense). Due to the impact on other students we are only able to take non-English speaking students on a private tuition basis - please contact the Principal for information on the additional charge.

Who do we work on during the course?
Students work on each other, so you have an opportunity to give and receive treatments. Occasionally your tutor will bring in models for you to work on, and you may also need to bring your own model if you are the only student - your tutor will advise you what is required when your booking is confirmed.

Do you provide lunch?
Refreshments are provided but not lunch. Please bring lunch with you as there is not time for you to leave the premises during our breaks.

How do I make a booking and pay?
Click on the "How to book and Pay" section on the home page of the website.

Do you accept credit cards or payment by instalments?
OASIS-TIME is pleased to accept payment by all major credit and debit cards, including American Express. We do not accept payment by instalments and payment is due in full on booking. We may accept deposits, on the discretion of the Principal, for bookings more than three months in advance.

What if I need to cancel or change my course booking?
There is a set fee of £25 for any change made to your course booking. There is also a sliding scale of additional charges should you cancel your booking at short notice. Please see the Terms & Conditions which will be sent to you when booking your course. These Terms & Conditions are for the benefit of all our students and will be applied to your booking.

Where can I get my products from?
We offer a wide range of kits which are suitable for various courses and can be purchased in advance at a discounted price and collected when you attend your course. You can also purchase them on the day if you prefer. Details of the kits available are on the website. We will also advice you on where to obtain all the items you will require to set up in business.

Where can I obtain insurance?
The Guild of Professional Beauty Therapists and The Guild of Holistic Therapists. A discount is available for all OASIS-TIME students - please ask your tutor for details or look at the Special Offer page.

Can you advise me how to set up in business?
Our tutors can give you lots of practical advice on the course. By popular demand, OASIS-TIME are also introducing a course on how to set up and grow your business - this will be available shortly.

Do you offer training courses for men and women and what age range?
The courses are open to all, but we will inform you if you have a mixed gender group. Students must be over 18 years of age but there is no upper limit.

Will you be able to help me after the course?
Your tutor will be please to give you help and support following your course by phone or email.

How much can I charge for treatments?
This will depend where you live, but this will also be discussed on your course.

Do you offer any discounts?
We are pleased to offer a 10% discount if you book and pay for more than one course. We do not offer any further discount on the Holistic Pro, Beauty Pro, Nail Technician or Galvanic Spa courses as these are heavily discounted already.

Do you do mobile or private tuition?
We offer private tuition at an addition cost of £50 per day at our regular training venues. We can also offer mobile tuition for a minimum of three students with an additional fee for travel time and petrol or other travel expenses - please ask for a detailed quotation.

What are your Terms and Conditions?
These are the basis on which OASIS-TIME agrees to train you and on which you agree to be trained. These are as follows and they may change from time to time without prior notice:

TERMS AND CONDITIONS

Please read these carefully as they will be applied to your course booking.

Fees, Registration and Refunds
1. No refund of fees or transfer onto a later course can be offered if you fail to attend on the day of your course for any reason (hospital/doctor/dentist appointment, domestic crisis, travel delays, cold/flu, change of mind, lack of child care etc.). Fees are not refundable or transferable in this instance. To ensure fairness, these terms apply to everyone, and there are good reasons for them. Unlike many training providers we will run a course, with the overheads that this incurs, even if we have very low student numbers - you may be one of only two students booked which, if you do not attend, may mean cancelling the course causing loss of time and money to the tutor and other student. In addition our courses are very popular, and it's quite likely that we turned away another student who could have taken your place.

In exceptional circumstances of extreme and sudden onset of illness, you must contact the course tutor, prior to the start of the course, by telephone to explain your absence and to follow up in writing to the tutor and copy to the Principal. At the Principal’s discretion she may be prepared, for an additional fee of £25, to offer you a place on the next available course, which may not be in your area. If you are not able to take up this place, then no refund will be offered.

2. Provisional bookings will be held for 7 days only pending receipt of the Registration Form and payment by cheque or card. If these are not received, then the provisional booking will be cancelled and the place offered to another student.

3. Cancelling or transferring a course will incur the following:

Change or cancellation of course after booking: £25 fee, plus additional charges below if change or cancellation is made within 14 days of the course date.
Courses cancelled or transferred up to 48 hours before the course date: 100% of fee
Courses cancelled or transferred up to 7 days before the course date: 75% of fee
Courses cancelled or transferred up to 14 days before the course date: 50% of fee.

In the event of a genuine reason for cancellation (proof of which may be required) a request for transfer to a later course will be considered at our discretion, but dates and venues cannot be guaranteed.

4. We rarely have to cancel a course, but if we do we will transfer you onto the next date that's convenient for you at no extra charge. We will always give you at least 48 hours notice of a cancellation (unless exceptional circumstances apply), and if no other date suits you we will issue you with a full refund of all monies paid.

5. The full fee is payable in advance to reserve your place. Your place will not be confirmed until cleared funds have been received as at 14 days before the course date. Deposits may be accepted for courses booked over 3 months in advance at the discretion of the Principal.

6. You are accepted onto a course on the understanding that you attend on the date and at the time specified in your confirmation email. Classes will commence promptly at the time stated, irrespective of whether all students are present, and are not delayed for late-comers. Tutors are not responsible for repeating notes or stages missed, and can refuse to admit you at their discretion.

7. Fees are not refundable if the course is interrupted or cancelled through circumstances beyond our control.

Course Manuals
Courses manuals are available to be downloaded from the website. On receipt of your full payment you will be provided with a password to enable you to download the document. You are advised to read the manual before attending in order to obtain the most from your day. Please bring your manual with you on the day as additional copies will not be available. Paper copies of the manual can be sent to you for an additional payment of £5.00 – if you wish to receive a paper copy please indicate this on your Registration Form and enclose the fee.

Equipment, appearance, clothing and footwear
You will be advised on the Course Joining Instructions of the equipment, clothing and footwear which you should bring with you. These requirements are for the comfort, health and safety of you and your fellow students. Your course tutor reserves the right to refuse to train any student who turns up for a course without the necessary equipment, or whose appearance or clothing which, for any reason whatsoever, are deemed unsuitable or inappropriate. Fees are not transferable or refundable in this instance.

Attendance and Diplomas
Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate. Diplomas are gained by the successful fulfillment of the criteria set out by the course provider and its accrediting bodies, and the awarding of diplomas is at the discretion of the tutor. In the case of a dispute, the decision of the Principal is final.

Disciplinary
If any student behaves improperly on the tutor's premises, either before or during an assessment, or damages or removes any equipment belonging to the tutor, they will be asked to leave immediately and no refund of fees will be given.

Other
1. The use of camcorders, mobile phone cameras and audio equipment during a class is not permitted.
2. All courses, fees and discounts are subject to change without prior notice.
3. Students unable to understand or speak English will not be permitted to attend courses without the assistance of a suitably qualified interpreter. The student is responsible for this expense.
4. These conditions form the main part of the contract between OASIS-TIME and the Student.
5. Only the Principal shall be authorised to alter or waive any of the aforementioned terms and conditions.
6. These Terms & Conditions may be changed at any time, the most up to date version will be sent to you with your course joining instructions and these terms will apply even if you have previously been sent another version.